What can be refunded or exchanged

For defective items, incorrect or missing orders: If the item arrived damaged, arrived in non-working condition, or item not received (or wrong item received), please contact us within 2 calendar days from receiving the product, no later than 16 calendar days after the purchase. Beyond this period, we will no longer accept any claims.

For any other reason: We do not issue refunds for any other reason.

How to Request a Refund or Product Exchange

You can request a refund by contacting us at info@happydaysdairy.com. Your refund request must include:

• Your order number
• The email address you used for ordering
• The items you are requesting a refund for
• The reason for requesting a refund
• For defective items, please include the defect or issue for each item, if applicable
• If you are requesting an exchange, please indicate which products you want exchanged. (Please note, we may reserve the right to issue a refund instead, at our discretion.)

AFTER we confirm and approve your refund request in writing, please follow the instructions sent to you by email and ship the product back to us.

For defective items, incorrect or missing orders: We will be responsible for the cost of shipping the product back to us.

For any other reason: N/A. There are no refunds for other reasons.

After receiving the product from you, we will issue a product exchange or refund back to your credit card, or through a mutually agreed upon method.